FAQs

How do I place an order?

You may place your order by visiting www.khb.store and logging in.

Please contact us by email at shoponline@khb.store or by WhatsApp at +91 9423389381 if you require any assistance.

As an alternative, you may also make your purchase by going to our flagship store at:
Khushboo Haran Borkar
G-3 , Narcinva Apt, Comba , Murmutti , Margao, Goa -403601
The hours of operation of the store are :
10:00 AM - 1:30 PM, 3:30 PM-7PM

Can I customise an order?

Absolutely, we allow for order adjustments.

Contact us via WhatsApp at +91 9423389381 or email at shoponline@khb.store to place a customisation request.

Depending on your customisation order, additional amount will be charged at retail price.

Does the price of the order change with customisation?

Depending on your customisation order, additional amount will be charged at retail price.


How do I know my size?

We refer to a standard size chart.

KHB Sizechart


How do I make the payment?

The payment gateways offered are - Visa, Master and Amex.

Any other payment gateways can be considered for customisation on request.

Cash Payments as well as payments can be made via bank transfers are accepted at the Flagship Store.


What if I wish to make any changes/cancellations to existing orders?

An order cannot be cancelled/returned/ refunded after it has been placed.

We do, however, have a 7-day exchange policy. To place an exchange request, get in touch with us by WhatsApp at +91 9423389381 or email us at
shoponline@khb.store.

Customised order cannot be cancelled/returned/ refunded.

If the product's integrity and the label remain unharmed, the item is eligible for exchange. Only after a thorough assessment for the aforementioned conditions will the product be exchanged.


What are the shipping charges?

All shipping costs inside India are waived, and we are fully responsible for them.

Nevertheless, there will be additional fees for shipping goods internationally, which will be calculated based on the product's weight, volume, and destination nation.

Inquiries will result in the sharing of shipping costs.


Are the colours of the product shown on the website accurate?

Every single one of our products are meticulously made just for you.

We take care to photograph each product in a regular lighting environment so that the image you see is as accurate as possible.

However, there may be slight variations between the real product and the product image you see on your desktop when it comes to the colour of the fabric, dyes and printing.


How do I track my order?

We strive to get all orders delivered as quickly as we can so that you receive the goods on schedule.

Please contact us by WhatsApp at +91 9423389381 or email at shoponline@khb.store if you want to monitor your order.

On request, we may give you the courier's tracking number.


What time frame can I expect to receive my order in?

Every single product is meticulously crafted specifically for you, down to the last intricate detail.

Depending on the order and, if necessary, adjustments, the time period is typically projected to last 7-15 days.

If you need your orders to be processed more quickly, please contact us via WhatsApp at +91 9423389381 or email at shoponline@khb.store and we'll get back to you.


What products are subject to additional charges?

For customise order additional amount will be charged at retail price based on the requirement.


Can I return/exchange a product I bought at a discounted price?

No, products bought during a sale or at discounted prices are not eligible for any exchange/return.


What do I do if I don’t like the product I bought?

We don't accept returns or provide refunds.

On the other hand, we do offer exchange for items within seven days of purchase. To place your exchange request, get in touch with us via WhatsApp at +91 9423389381 or email us at shoponline@khb.store.